Legal

Terms of Service

Last updated 15 August 2026. Effective 15 August 2026.

These terms are the agreement between you and us when you use Ordelume. By creating a workspace or using the service you accept them. If you are accepting on behalf of a company, you confirm you may bind that company.

1. Who you are contracting with

Ordelume is operated by Olha Horobets, an individual entrepreneur registered in Ukraine (registration number to be added), reachable at olha@ordelume.com. In these terms, "we" and "Ordelume" mean that business, and "you" means the customer.

2. What the service is

Ordelume is a business operating workspace: CRM, outreach, projects, files, finance records, and AI agents that answer from the data in your own workspace. It includes an optional browser extension for saving LinkedIn people and companies into your CRM.

3. Beta status

Ordelume is in private beta. Access is granted by approval, features change, and there is no uptime commitment or service level agreement yet. We will not pretend otherwise in a sales call. If you need an SLA before you can buy, ask us and we will tell you honestly whether we can meet it.

4. Your account

• Give accurate details and keep your password to yourself.
• You are responsible for what happens under your account and for the people you invite into your workspace, including what they can see.
• Tell us at olha@ordelume.com if you think an account has been compromised. Resetting the password immediately signs out every existing session.

5. Your data stays yours

Everything you put into your workspace belongs to you. You grant us the limited right to store, process, and transmit it purely to run the service for you: displaying it, backing it up, sending it to the AI provider when you request an AI action, and delivering messages you approve. We do not sell it, do not share it with other customers, and do not use it to train models. The Data Processing Addendum is part of these terms and governs personal data.

You can export any module to CSV at any time. Ask us and we will delete your workspace; see the Privacy Policy for the timelines.

6. What you may not do

• Break the law with it, including anti-spam law. If you send outreach through Ordelume, you are the sender: GDPR, the ePrivacy rules, CAN-SPAM, and the equivalents where your recipients live all apply to you.
• Upload data you have no right to hold, or use the service to harass anyone.
• Ignore the terms of the platforms you connect. Automated collection or messaging on LinkedIn can conflict with LinkedIn's User Agreement; the extension runs in your own browser under your own session, and the account risk is yours.
• Resell or white-label the service without our written agreement.
• Attack the service: probing, scraping other tenants, circumventing limits, or trying to reach another company's workspace.

We can suspend an account that is doing any of this, and we will tell you why.

7. AI output

AI features produce drafts and estimates, not advice and not facts. They can be confidently wrong. Nothing is sent to a lead, a client, or a colleague until a person reviews it and presses send, and every number a finance or forecasting view produces is a calculation over the records you entered, not accounting or financial advice. Check anything that matters before you rely on it.

8. Fees

During private beta the service is free. Paid plans will be introduced with at least 30 days' notice by email, and no one is charged automatically for a period they did not agree to. AI usage on our own provider key is subject to a monthly allowance shown in the product; you can remove that limit at any time by connecting your own provider key, which is then billed to you by that provider.

9. Availability and support

We aim to keep the service up and to answer support email within two business days, but during beta we give no availability guarantee. Planned work that requires downtime is announced by email in advance where we can.

10. Ending it

You can stop using Ordelume at any time and ask us to delete the workspace. We can end an account with 30 days' notice, or immediately for a serious breach of section 6 or non-payment once paid plans exist. On termination you have 30 days to export your data before deletion.

11. Warranties and liability

The service is provided as it is, without implied warranties of merchantability or fitness for a particular purpose. We do not warrant that it will be uninterrupted or error free.

To the extent the law allows, neither side is liable for indirect or consequential loss, lost profit, lost revenue, or lost business opportunity. Our total liability in any 12-month period is capped at the greater of the fees you paid us in that period or 100 euro. Nothing here excludes liability that cannot be excluded by law, including for fraud, gross negligence, or death or personal injury.

12. Changes to these terms

We update these terms as the product changes. Material changes are emailed to account holders at least 30 days before they take effect. If you do not accept them, stop using the service and ask us to delete the workspace before the date they apply.

13. Governing law

These terms are governed by the law of Ukraine, and disputes go to the competent courts of Ukraine. This does not remove any mandatory consumer protection or data protection rights you have where you live.